My Virgin Media app. We give all our customers a complete, market leading security package called Virgin Media. VPNs we tested to unblock various forbidden resources. Enter your PIN. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Have you managed to sort out the Child Safe features on your Virgin Media account, or do you still require assistance. I am signed in to My Virgin Media and it. So, it can be hard to keep up. I did try to access a restricted site over the WIFI and. From there you can select the different categories, such as Films, TV, Apps & Games or Music, and restrict your child’s access to the content types by age or maturity. Contact Action Fraud on 0300 123 2040. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. Call Virgin Media on 150 from your Virgin Mobile phone or 0345 454. 1. 222 and 208. Childsafe off but still blocking sites. Customer: replied 1 year ago. Bypass Child Safe & Virus Safe. From there the Web Safe can be accessed and configured. 4. This problem has been running for over 2 months now. Hi Forum team, I'm having the same issue with my site - which is hosted via Wix. 4. If it is a shared device and you would like to make sure settings are not altered, tap Use Screen Time Passcode. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. Press the ‘Xbox’ button > ‘Profile & system’ > ‘Settings’ > ‘Account’ > ‘Family settings’. Chose whose device you would like to protect. 8. These are two settings – Virus Safe and Child Safe. - 5391862. Despite the options showing as enabled on the Account Settings page, I can still access. g. Afterward, click Apply and save your settings. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Clicking on Overview. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. Select Parental Controls in Virgin Media Web Safe. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago Remember that parental control settings are only one part of online safety. These abusive images are then downloaded and passed round school on phones. 1. - 5083340. "Sorry the changes you made were not saved, please try again". Hi @Ilgattone . Please allow me to send you a PM so I can look into this further. Kind Regards, Steven_LSome simple ways to bypass the filters: Use the Pirate Bay Proxy. Web Safe requires the use of Virgin Media DNS to work. To run the troubleshooter: Under “System and Security,” click “Find and fix problems. Trusted Flagger Guidance. I am trying to turn on the web safe settings but it's not working. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. Hello miniotaur. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. When I try to select them, the system won’t - 5386140. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Main Menu; Go to virginmedia. Try with OpenDNS using 208. com or blueyonder. 1. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Sorry to hear that your child safe is not blocking unsuitable websites. 1 and it will then ask you for the settings password. To remove. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. I don't have a virgin mobile/landline and have tried calling 0345 454 1111 but. Users aged 13-17 have additional privacy settings. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Virgin Mobile doesn't have a option called 'Child Safe'. Virgin Media Web Safe allows you to restrict certain types of. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. --. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. 1. saved changes reverting without obvious cause. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Options. Bypass Child Safe. Here’s how to do it in a few steps: Go to Settings and tap Screen Time. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Click: Web Safe. Manage Your Account. Sign in . This is a workaround for when Child Safe & Virus does not or cannot be turned off. If you don't remember the family Link passcode or, you will need to Factory Reset your Android phone and sign in with a new account. Hit ‘settings’. Once logged in you will see 2 filters; Virus Safe and Child Safe. ”. Research commissioned by UK multiplay operator Virgin Media O2 in support of Safer Internet Day reveals parents’ concerns about their children’s online safety and spending habits, including donating to online streamers, buying downloadable content and much more. 3. SpeedInstagram stipulates that its users have to be 13 years old before they are allowed to create an account. Enter your credentials and press OK to log into the router settings menu. . Have also followed the oft-posted link to the 'old' webpage. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Ensure that all options are ON and turned up. My Child Safe settings are not working correctly. Thanks for using the Community Forums to get this issue with your Child Safe settings looked into,. Web safe provides ultimate protection when using the internet. I had not changed my DNS or anything, but the Kindle Fire bypassed it. 222. If your cables and volumes are okay, run the audio troubleshooter. We are able to update this setting for you manually too, we just need to confirm a few account details. To fix this you’ll need to log in to your router and change a few settings. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. Thanks, Virgin Media and you have confirmed Child Safe is on. We would like to show you a description here but the site won’t allow us. . Keeping kids safe online. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereAltering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. Hi thank you fir the reply. Primary DNS 194. In response to lotharmat. Select the firewall and tick the following protocol. 168. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. 67. Virgin Media Web. 220. OpenDNS provide instructions here :. Faced with this you can change the. I can see on the system that you contacted us yesterday regarding this and that actions were taken to ensure that the. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. For best. Tested November 2023. 1. The closest equivalent is under parental controls - block adult websites. The best way to safeguard your child is to adjust the privacy settings and put restrictions in place so they can share and view content only from. For Android: Settings >> Connections >> More connection settings >> Private DNS. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Virgin Media Web Safe comes as. . All Virgin Media customers can get F-Secure SAFE and protect up to five of the family’s smartphones, tablets or computers. It’s free to sign up and has many features. Virgin Media. You can customise your. We’ve covered what controls we offer and how to access them in this article. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Forum team are best placed to help and issue has been flagged to them. This video is about how to use any website that has been blocked by Virgin Media. Yes, VPN sites are blocked for me, I can't enter any (such as the link you provided, as well as nordvpn, expressvpn, etc). Uncheck the ‘Enable Web Safe’ box. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereJust signed up for virgin media and have had a nightmare setting it up online, have a 3 week delay on tv & internet installation and cant switch off the child safety settings, (i literally have turned them off via virgin online but they are still blocking everything, even half of. Navigate to the My services drop-down menu and click View HomeSafe settings; Turn Kids Safe Off. Bypass Child Safe & Virus Safe Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. com under Blocked Websites section and then select Add. How to access advanced settings. edit subscriptions. Just sign in to My Virgin Media and change your settings. I have an iPhone XR and am running ios15. It may take up to 24 hours for the change to be. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Broadband, TV and Landline offers. Manage Your Account. Child safe is so simple to bypass I'm not sure it is worth worrying about. Changing network settings to use any Public DNS should re-gain full access for the device. Try with OpenDNS using 208. I am also experiencing the same issue. Create a PIN. Stay safe online. Bypass Child Safe & Virus Safe. 2. For Android: Settings >> Connections >> More connection settings >> Private DNS. I have tried endless amounts of settings adjustments on the iPhone. A new secure password will be generated for you. Trusted Flagger Guidance. And shown to even younger children. , fortnite. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Options. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. My services: HD TV on VIP (+ Sky Sports. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. 0 Kudos. Parental controls block websites and applications that you think are unsuitable for your child. It’s FREE for the. Click: Settings. Manage Your Account. --. Residential care settings. Re: Child Safe - Sorry the changes you made were not saved, please try again. ' The child safe settings are on and correctly configured. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksThanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. 67. If you haven’t changed your password, the default one is placed on the bottom of the router. Thanks for posting and welcome back to the community. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. 220. com, @ntlworld. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Parents should take care not to give their child the Pin number used to secure the. Options. The internet is full of exciting things. If you changed the computer's network settings to use any Public DNS does that re-gain access. com). Account - Mobile. on 06-05-2023 22:30. Networking and WiFi. My Virgin Media App. Discover the web for yourself. all the usualModel : Hardware Version : Firmware Version : ISP : Hi All, First time poster here so please go easy on me :) We have a TPLINK ARCHER c3200 that is connected into a Virgin Media Superhub3 (set to Modem mode). Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". 220. Hi. Browse. We do not use any VPN and I have checked that our AS is "Virgin Media". Hi csmitherman, thanks for the message and welcome back to the forums. Please let us know. 222. 100 and 194. Thank you so much for your post and welcome to the community forums, it's great to have you here. How to Access Virgin Media Hub settings in the modem-only mode. Child safe not working. If I try it in Microsoft Edge, then it tells me that my Virgin Media Child Safe settings have blocked the website, or that "the connection. QuickStart, set up and connections. I can see that @Cardiffman281 has offered some advice on ensuring it is turned on and then back off to see if that helps. Chatter and natter. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereThanks for posting and welcome to the community. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. Stay safe online. I'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. Settings >> Status >> Network Connection >> Network Setup >> Advanced Settings >> IP Settings >> Set Manually >> DNS Server: 8. co. I'm going to send you a private message, so we can look into this for you. Login to the Virgin Media online account in a web browser. on 17-02-2023 16:14. 1. Despite showing as active (slider is "on") I can still access child inappropriate content. Within the app itself, there are two settings that can provide a pointer. Select Set PIN for Payments. Virgin Media. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. Any attempt bounces me back to my account page. Tap Settings > Parental Controls. 222 and 208. This help content & information General Help Center experience. My F -Secure Choose device type 3. but then i get" your Virgin Media Child safe Settings have Blocked this Site " ; so it DOES exist ? Expert: Richard replied 1 year ago. Click on Manage Web Safe. Cleanhands50. Sign into your My BT account online. In order to check this further and help, I will send you a PM here soon. In the ‘Web Safe’ section, select ‘Change Settings’. Controls & Settings guide Virgin Media F-Secure SAFE helps keep you and your family protected online from all manner of threats and internet nasties. Apologies for any inconvenience this has caused. 222 and 208. I believe this is because the Silk Browser proxies traffic through Amazon, so the DNS requests are likely being routed to Amazon and not through Virgin Media. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. Web safe provides ultimate protection when using the internet. Use the account holder's authentication credentials to sign in here and:then select Account settings > Online security -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Sorry to see you've been having issues saving your Child safe settings. 1. To remove. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fixFWIW Child Safe of recent seems to lack stability with posts on the forum noting:. 1 >> Confirm >> back. 1. Stay safe online. I'm very sorry to hear that you're having some complications with the Child Safe function of the Web Safe feature we offer. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. To do this: Press Home on the remote. Foster carers and adoptive parents. I have been trying to turn on child safe for the last few weeks, but just get the message. Select Help & Settings. Social media guides. 100. Please advise. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. 222 and 208. There’s many more methods that are probably better including using a VPN service – but the ease with which these filters can be bypassed. Not that he has chosen to turn on a child safe filter. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 1. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. In response to lotharmat. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. It is managed from the Virgin Media online account. How to turn off parental control on Virgin Media TV. 0. 1. I can not get websafe/child safe to work on any device. It includes virus. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. An adult using a social networking site, chat room or online forum can pretend to be anyone –. Hi, @nigellowden Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off - 5264565When I looked up omegle on my web I got a website that says, your virgin media child safe settings have blocked this site. ###. 67. I am so sorry to hear that you are facing this issue with Child Safe, I'd be happy to take a look into this with you via Private Message. 0. type roblox. 296. Then, select the Menu icon on the upper-left edge of your screen. Very sorry to hear you've got an issue with the Child Safe feature. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!This is a workaround for when Child Safe & Virus does not or cannot be turned off Changing the computer's network settings to use any Public DNS should re-gain full access. We would like to show you a description here but the site won’t allow us. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. If I access the website on Firefox, I get "PR_END_OF_FILE_ERROR" on my screen. in/myVM - and ensure the child safe settings are turned off. AS Name. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. 1. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. 168. 1. Forward fraudulent texts to Virgin for free on 7726 and they will look into them. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. 4. The Gamer Lounge. Just sign in to My Virgin Media and change your settings. Select Parental Controls in Virgin Media Web Safe. 8) and this will bypass the websafe filter. Hi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. 1 shows the AS name as Akamai tech not virgin media. 67. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Log in to My Virgin Media. Stay safe online. Virgin Media takes online safety seriously. I have enabled child safe and even added some explicit sites to the deny list on the account page, however these sites are not blocked and are still accessible. ”. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Thanks for confirming your details via private message @JohnnyT8. maybe it DOES exist - Virgin Media Child Safe Settings have Blocked it. I'd like to take a look into this for you. Then click on parental controls and then turn it on. Login in the the Virgin Media online account and try the to enable websafe. in/myVM . -- I'm a Very Insightful Person,. Don't Create Content Areas in Blocks, No nesting blocks. Manage Your Account. If you watch shows through apps through Stream, such as Netflix or BBC iPlayer, they may have their own PIN or Parental Control settings. Then follow the steps to register for free. select Account settings > Online security > Websites; type roblox. Joining in. Free downloads are available to all new and existing customers. 168. 220. Safe and Child Safe turned on by default. Usually, it's best to either copy and paste the address in the field or make the changes via your hub settings page (more on how to access your hub settings can be found on this link - bottom of page). Click Apply. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. Are you seeing the old UI (left) or the new UI (right). I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Open the YouTube app and click on your username in the top right-hand corner. Minimize database calls. 2.